Warranty

Introduction

Lukirch provides a straightforward warranty that is processed in the most hassle-free way possible. We provide total 12 Months Warranty.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. 

90-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 90 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Lukirch’s warehouse for inspection, the refund process will begin.

◆ Returns must include all accessories

◆ Items must include original packaging

◆ For non-quality related warranty claims, Lukirch will not be responsible for shipping costs, insurance or any import fees, duties and taxes.

◆ For non-quality related warranty claims, Lukirch refunds the cost of the product itself

◆ Returns may be rejected if items do not meet the above requirements

Refund requests for the 90-day money back guarantee expire 90 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 90-day window. For purchases not made directly through Lukirch’s online stores, please contact retailers for refunds. For quality-related issues, please see below. 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Lukirch or Lukirch’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Lukirch’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Lukirch’s authorized distributors and retailers, such as Walmart and BestBuy, are handled through Lukirch

For quality-related warranty claims, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.

Warranties on all replacements follow the same warranty time of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

◆ Buyer must provide sufficient proof of purchase

◆ Lukirch must document what happens when buyers troubleshoot the product

◆ Visible proof depicting the defect are required, such as pictures or video

◆ It may be necessary to return an item for quality inspection

Valid proof of purchase:

◆ Order number from online purchases made through Lukirch or Lukirch’s authorized resellers

◆ Sales invoice

◆ Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

◆ Shopping costs must be covered by buyer in the following situations:

◆ Returning products for any reason other than a proven defect

◆ Warranty claims on items taken outside the original country of purchase

◆ Buyer’s accidental returns

◆ Returning personal items

◆ Returning items claimed to have defects but found by Lukirch quality control to be in working condition

◆ Returning defective items in international shipping

◆ Costs associated with unauthorized returns (any returns made outside of the approved warranty process) 

Not Covered Under Warranty:

◆ Products without sufficient proof of purchase

◆ Lost or stolen products

◆ Items that have expired their warranty period

◆ Non quality-related issues (after 90 days of purchase)

◆ Free products

◆ Repairs through 3rd parties

◆ Damage from outside sources

◆ Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

◆ Purchases from unauthorized re-sellers

Lukirch is not liable for:

◆ Loss of data incurred from use of Lukirch products

◆ Returning personal items sent to Lukirch

◆ Unauthorized alteration or modification of original condition

◆ Damage caused by inadequate packing or shipping procedures

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Lukirch does not provide refunds for items damaged in transit for non-quality related warranty claims. 

Other Legal Rights

This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. 

Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the Lukirch if you have any questions by help@lukirch.com