Return Policy
Quality is the heart of who we are. Lukirch is committed to 100% customer satisfaction. If our product doesn’t perform for you, we’ll take it back.If you’re having second thoughts, don’t worry, you have 90 days from the delivery date to return it. Below are the conditions in which returns and exchanges are acceptable, please email us before you go ahead with any return or exchange.
No restocking fees!
HOW TO RETURN?
Step 1. Download and complete the Return Form, and include it with your return. If you can’t download it, email us at help@lukirch.com and we will email it you.
Step 2. Include the manufacturer’s packaging and leave all tags intact.
Step 3 You can use your local shipping service to ship the package back to us (the return address is shown on our Return Form). Make sure your return is well packaged and properly insured.
RETURN POLICY
* Please send email to help@lukirch.com for confirmation before return!
* If you buy on our Amazon shop, please return on Amazon directly
* You should be responsible for return shipping cost.
* Returns must be made within 90 days from the delivery date
* Returns must include all accessories
* Product must be free from visible signs of use, subject to inspection.
* Shipping costs are non-refundable (because we provide free shipment service, the shipping cost (around $10-50 for products within 3kgs) will be deducted from your payment.
* Items must include original packaging
* Make sure your return is well packaged and properly insured, the broken package will be rejected by our warehouse.
* Proof of payment and return form must accompany the return of your return will not be accepted.
* Place your items(s) in a shipping package or box and address the package to the shipping address of us.
* Take your package to a delivery carrier of your choice for shipping. We recommend selecting a carrier that provides you with tracking information so you can have the latest information regarding your return.
RETURNS ARE VOID IF
Damage caused by improper use or accidents
If product care instructions are not followed
Discontinued items
Accessories is not included
Without original package
Without return form
After 90 days from the delivery date
REFUNDS
If you requested a refund, you will be notified via email within 7 business days of receipt that your refund has been processed. It can take up to an additional 3-5 days for the funds to post to your account depending upon your financial institution.
EXCHANGES
Damage caused by improper use or accidents
If product care instructions are not followed
Discontinued items
Accessories is not included
Without original package
Without return form
After 90 days from the delivery date
REFUNDS
If you requested a refund, you will be notified via email within 7 business days of receipt that your refund has been processed. It can take up to an additional 3-5 days for the funds to post to your account depending upon your financial institution.
EXCHANGES
For fast service, prefer to return and place a new order online, so that we can ship your new item right away. Exchanges will be shipped out to you within 3 – 4 days after receiving the exchange active wear and you will be notified via email once your requested exchange has been processed.
DAMAGED OR INCORRECT ITEMS
In the rare occasion that your item is damaged in transit, or that you receive the incorrect item, please contact us via email at help@lukirch.com
CANCELLATION of ORDER
To cancel an order, please contact Lukirch as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
RETURN ADDRESS:
Please kindly contact with us about the return by email: help@lukirch.com or download the RETURN-FORM firstly: Download
